SERVICE PLANNING SPECIALIST (Remote)

Terminix • Austin, TX

389d • Remote

About The Position

The Service Planning Specialist is responsible for utilizing route analysis software to create efficient daily and weekly tactical route plans for assigned branch locations. This role involves data analysis of plans, resource availability, and territory management, as well as maintaining geographic codes and customer information. The specialist will report metrics daily to supervisors and branch managers, ensuring effective communication and planning within the service department.

Requirements

• Advanced knowledge of Routing and Scheduling software systems
• Advanced knowledge of the company's branch service department
• Verbal and written communication skills, including public speaking
• Analytical skills and attention to detail
• Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
• Ability to read, analyze, and interpret general business documents
• Ability to manage multiple, repetitive tasks
• Basic understanding of texting software or other forms of software needed to accomplish this objective
• Ability to effectively interact with co-workers and the public
• Basic knowledge of the company's operating systems

Nice To Haves

• Experience in the service industry
• 1-2 years of related experience as dispatcher and/or customer service agent

Responsibilities

• Creates route plans using work order data and route analysis software
• Communicates routes within assigned territory to service personnel
• Summarizes and reviews plans daily with the Service Planning Supervisor
• Creates summary reports daily and provides to supervisor
• Performs other duties as assigned

Benefits

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
• 401(k) retirement plan with company-matching contributions
• Tuition Reimbursement benefits for full-time colleagues
• Vacation days & sick days
• Company-paid holidays & floating holidays
• Training and development programs available
• Professional and Personal Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED