Service Product Manager -Compute Professional Services

$137,000 - $211,000/Yr

HP - Spring, TX

Full-time - Senior

Spring, TX

Computer and Electronic Product Manufacturing

About the position

HP's Professional Services Organization is seeking a Service Product Manager to lead the development, implementation, and enhancement of strategic project-based service offerings. This role is pivotal in designing services that drive value creation and align with the evolving needs of the workplace, focusing on the compute portfolio.

Responsibilities

• Define, prioritize, and continuously improve the service portfolio and roadmap based on market research, customer feedback, competitive analysis, and data-driven insights.
• Design and develop the service value proposition, positioning, and pricing.
• Follow the service product management processes, tools, lifecycle, and governance standards.
• Lead and develop portfolio planning over the entire lifecycle, including pricing strategies, service delivery, sales readiness, and associated processes.
• Collaborate with technical, product, and delivery leaders to ensure alignment and consistency of the service strategy and execution.
• Represent Professional Services on product or solution portfolio core teams and provide service requirements into product development stages.
• Launch, promote, monitor, and measure the service performance, customer satisfaction, and market feedback.
• Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements.
• Define, measure, & report OKRs aligned to product/business strategy goals.
• Provide mentoring and guidance to peers and lower-level employees.

Requirements

• Bachelor's or Master's degree in business, Engineering, Computer Sciences, or equivalent experience.
• 10+ years of professional experience, ideally at a service, consulting, or software company.
• 5+ years of experience in service product management.
• Proven experience in launching and managing a portfolio of technical offerings.
• Deep technical knowledge with modern management, managed services, Microsoft technologies & architecture, ITIL, and the PC domain, or similar technology.

Nice-to-haves

• Certified or trained in relevant frameworks and methodologies for service product management, such as Agile, Scrum, Lean, etc.
• Experience with product management transformations and as-a-service models.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including 4-12 weeks fully paid parental leave based on tenure, 11 paid holidays, and additional flexible paid vacation and sick leave.