Service Project Coordinator

Bernhard - Nashville, TN

Full-time - Mid Level

Nashville, TN

Specialty Trade Contractors

About the position

The Service Project Coordinator at Bernhard LLC is responsible for managing service calls, scheduling, and maintaining accurate records of all service-related activities. This role involves coordinating with technicians, processing billing, and ensuring outstanding customer service while supporting the overall operations of the business unit.

Responsibilities

• Monitors technician time tracking on a weekly basis, including obtaining supervisor approval for any timesheet discrepancies.
• Assists in the new hire onboarding process and processing of IT hardware & permissions requests as necessary.
• Assists in coding and approvals of vendor invoices.
• Opens and tracks purchase order requests.
• Collects associated documentation for processing customer and vendor system set-up.
• Dispatches and routes multiple service technicians.
• Verifies job completion and accuracy of technician notes.
• Handles inbound and outbound phone calls.
• Schedules service repairs and routine maintenance visits.
• Processes and issues monthly maintenance invoices.
• Makes collection calls for past-due invoices on a weekly basis.
• Provides outstanding customer service to customers.
• Performs data entry and various administrative tasks.

Requirements

• Strong time management skills and ability to work under time constraints.
• Effective verbal and written communication skills.
• Detail-oriented and able to tackle various ongoing projects in a fast-paced environment.
• Ability to multitask and perform duties outside of the scope of work when necessary.
• Versed in the industry and the company's competitors.

Benefits

• Opportunities for advancement
• Supportive environment that values continuous learning and development