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Service Repair Technician
Johnson & Johnson - Santa Clara, CA
posted about 2 months ago
About the position
The Service Repair Technician at Johnson & Johnson is responsible for the testing, repair, and disposition of Service Returned Material Authorization (RMA) products for Robotic Platforms. This role involves working closely with engineering, manufacturing, and quality teams to ensure adherence to quality standards and efficient service and repair of electronic and mechanical products. The technician will also document test plans and results, analyze failures, and support customer satisfaction through effective repair and support of products.
Responsibilities
- Perform test and repair of Robotic Platforms at the subsystem, interface, and component levels.
- Assist with documenting test plans, results, conclusions, and traceability with product requirements and design specifications.
- Analyze test failures, troubleshoot, identify root cause of failures, and verify corrective actions.
- Establish customer satisfaction through excellence in repair and support of customer products.
- Support the Quality System and Quality Policy by following procedures/work instructions and crafting records to meet the requirements of the Quality Management System.
- Maintain inventory, tools, certified test equipment, and items related to the Service Repair Depot.
- Provide assistance with failure analysis of RMAs and accurately document findings.
- Follow all applicable work instructions, set up and operate machines/equipment/fixtures to perform repair and testing processes.
- Provide detailed symptom descriptions for failures uncovered during functional test and calibration to assist in component-level troubleshooting.
- Conduct sophisticated quality inspection of own or other's work to ensure workmanship standards are met.
- Apply Good Manufacturing Practices (GMP) and Good Documentation Practice (GDP) principles to assembly, test records and related documentation.
- Identify and raise nonconforming products and support root cause investigation alongside manufacturing engineering.
- Train and mentor new engineers in assembly and test operations as needed.
Requirements
- Minimum of an associate's degree in Mechanical, Electrical or Industrial Engineering or equivalent combination of experience and education.
- Minimum of 2-4 years medical device or capital equipment service repair experience.
- Ability to read mechanical drawings and wiring schematics.
- Ability to work with and configure computer hardware and software.
- Understand and apply GMP and GDP principles.
- Sound analytical reasoning and problem-solving skills.
- Innovative, independent, driven and results oriented.
- Methodical and comprehensive, yet flexible and able to easily adjust to evolving requirements and navigate in a fast-paced environment to meet tight schedules.
- Effective and proactive written and verbal communication skills.
- Ability to collaborate within a multi-functional array of mechanical, electrical, system, and software engineers.
Nice-to-haves
- Support experience in Robotics.
- Agile PLM experience.
- SAP experience.
- Bachelor's degree in Mechanical, Electrical or Industrial Engineering.
Benefits
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Vision insurance
- Life insurance
