Service Sales Account Manager

Hitachi - Broomfield, CO

Full-time - Mid Level

Remote - Broomfield, CO

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Service Sales Account Manager (SSAM) at Hitachi Energy is a key role focused on driving service sales of electrical power equipment substation services within the Midwest Region. This position requires a highly motivated and collaborative sales professional who can effectively present service solutions to both new and existing clients. The SSAM will be responsible for developing service sales account plans, building long-term customer relationships, and ensuring high levels of customer satisfaction while meeting or exceeding sales targets.

Responsibilities

• Contribute to and implement the service sales strategy.
• Develop and implement service sales account plans to ensure growth.
• Promote various upgrade, retrofit, and value-add solutions to customers.
• Understand the channel strategy and establish related prices, preparing sales plans and recovery plans as needed.
• Regularly update the installed base in the ServIS database with changes made at customer sites.
• Utilize the ServIS database to identify and develop sales opportunities for service products and solutions.
• Conduct sales calls and customer facility walk-throughs to identify service opportunities.
• Generate service sales leads and develop new market opportunities using market trend information.
• Establish long-term customer relationships by understanding customer requirements and demonstrating technical service product knowledge.
• Sell the entire service product portfolio to expand Hitachi Energy's footprint in the designated region.
• Prepare service offerings based on customer needs and coordinate with sales account managers and business units.
• Act as a marketer of Hitachi Energy's service products during marketing activities.
• Contribute to risk assessments related to price and quality and ensure compliance with health and safety directives.

Requirements

• 3-9 years of experience in sales, sales support, and/or service of power systems/solutions, depending on education level.
• Familiarity with multiple Hitachi Energy power products and services.
• Willingness to travel 60%.

Nice-to-haves

• Bachelor's degree in an Engineering or technical discipline.
• Previous experience with electric substation equipment such as Transformers, Switchgear, and Circuit Breakers.
• Experience negotiating long-term substation service contracts.
• Familiarity with Operations & Maintenance practices of electric substation equipment.

Benefits

• Equal Opportunity Employer (EOE) commitment to diversity and inclusion.
• Support for career aspirations and opportunities for professional growth.