Service Sales Engineer - Mid Atlantic

Edwards Vacuum Limited - Copperas Cove, TX

Full-time - Mid Level

Remote - Copperas Cove, TX

Management of Companies and Enterprises

About the position

The Service Sales Engineer (SSE) position is focused on maximizing the sustainable growth of the VTS business across the Mid-Atlantic Territory. The role involves promoting service products to both new and existing customers, utilizing a strategic approach to sales and customer relationship management. The position is remote, with a preference for candidates based in Philadelphia, Baltimore, or Northern Virginia.

Responsibilities

• Upsell and promote proactive service products including service plans, pump exchanges, certified units, field services, and parts and oil.
• Strategically grow the business through analysis and development of the pump install base.
• Expand market share by seeking new customers and those using competitive products.
• Plan and prioritize sales activities to achieve financial targets and KPIs, managing personal time and productivity.
• Create service plans and quotations using the internal quoting tool.
• Capture and maintain sales data in the CRM platform, including planning appointments, visit reports, leads, opportunities, and quotations.
• Develop and maintain good customer relationships at all levels within the territory.
• Identify and manage distributors and manufacturing representative companies.
• Collaborate effectively with service and divisional colleagues, managers, and support services.
• Attend sales meetings and ensure all required actions are undertaken.
• Undertake ad-hoc project work related to VTS, including new products and marketing campaigns.
• Provide customer information and feedback regularly.
• Engage in intensive travel including overnights.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required; Bachelor's degree in business administration, communications, or related field preferred.
• Minimum of three years direct sales experience, selling service and/or capital equipment.
• Ability to exhibit a hunting mentality when sourcing for leads and pursuing goals.
• Strong strategic thinking skills to build long-term plans for customers and the territory.
• Strong negotiating and presentation skills.
• Passion for service and customer satisfaction.
• Strong computer skills including Microsoft Word, Excel, PowerPoint, CRM, and ability to learn additional systems.
• Ability to drive customer success through strong relationships and customer-centric solutions.
• Capability to improve business results by embracing change and creating innovative solutions.
• Focus on team success and collaboration.

Benefits

• Fair compensation package.
• Health insurance benefits including vision and dental insurance.
• Strong retirement 401k plan with matching.
• Paid family leave and health paternity/maternity leave for work-life balance.