Service Sales Representative/Customer Experience Advocate

$70,000 - $90,000/Yr

Transteck - Staunton, VA

Full-time - Entry Level

Staunton, VA

Merchant Wholesalers, Durable Goods

About the position

The Service Sales Representative/Customer Experience Advocate at Excel Truck Group is a pivotal role focused on supporting key Fleet accounts with their service needs. This position involves developing and marketing service solutions, acting as a customer advocate, and facilitating communication between customers, the dealership, and manufacturers. The role offers a strong compensation package and opportunities for career advancement within a rapidly growing company.

Responsibilities

• Develop a business plan and sales strategy for the market to achieve company sales goals and profitability.
• Strengthen existing customer relationships and develop new ones.
• Market dealership solutions to Fleet customers.
• Coach customers on digital tools and features available to them.
• Coordinate service work with the Service Manager and other departments.
• Communicate customer opportunities and provide solutions across all departments.
• Coordinate communications with management as customer needs evolve.
• Act as a liaison with manufacturers regarding service support bulletins and active recalls.
• Report progress of issues to the Service Manager.
• Assist Fleet customers with repairs outside of the dealership network.
• Partner with service departments across the Freightliner national network to expedite repairs.

Requirements

• Experience in industrial sales, parts sales, equipment sales, or service management.
• Strong communication and interpersonal skills.
• Ability to develop and maintain customer relationships.
• Familiarity with digital tools and features related to service solutions.

Nice-to-haves

• Experience in the heavy truck industry.
• Knowledge of Freightliner products and services.

Benefits

• Strong compensation of $70,000-$90,000 annually DOE (base salary plus performance bonus).
• Multiple health plans with great coverage.
• Dental insurance.
• Short and long-term disability insurance.
• 401k with match.
• Generous PTO and 6 paid holidays.
• Cell phone, laptop, and car allowance provided.