Service Shop Technician

About the position

The Service Shop Technician at Scheels is responsible for the maintenance and assembly of various customer and store equipment, including bicycles, exercise machines, and other sporting goods. This part-time role emphasizes customer service, technical skills, and teamwork, providing opportunities for professional development and mentorship within the sporting goods industry.

Responsibilities

• Efficiently provide maintenance and assembly of customer and store equipment.
• Safely fill CO2 and compressed air tanks for paintball markers.
• Maintain accurate and detailed records for store and customer equipment.
• Ensure a clean and professional environment.
• Assist with delivering and loading customer equipment and merchandise at the store and to customer residences.
• Ability to speak for extended periods to customers or associates.
• Exceptional problem solving and analytical skills.
• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedural manuals.
• Ability to write reports and speak effectively before groups of customers and associates.
• Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels policies and procedures.
• Excellent written and verbal communication skills.
• Ability to complete basic mathematical equations.
• Ability to work a varied schedule to include weekends, evenings, holidays, and scheduled training meetings.
• Complete other duties as assigned by Leadership.
• Promote the Scheels Visa Rewards card and be able to clearly explain all benefits.

Requirements

• Customer Service experience with a focus on treating co-workers and customers with respect and appreciation.
• Ability to approach tasks with energy and urgency.
• Desire to become a knowledge expert in their role.
• Ability to adapt to a changing work environment.
• Strong mechanical ability is preferred.

Nice-to-haves

• Experience in the sporting goods industry.
• Basic knowledge of equipment maintenance and assembly.

Benefits

• Best associate discount in retail.
• Opportunities for growth and development in sales, leadership, merchandising, and business.
• Paid volunteer time, up to 2 hours a month.