Paychex - St. Petersburg, FL
posted 3 months ago
In this role, you will provide customer service for one or more Paychex products under a moderate level of guidance and direction. Your primary responsibility will be to ensure that good customer relations are maintained while resolving customer claims and complaints fairly and effectively, in accordance with Paychex policies and procedures. You will build your knowledge of the organization, its processes, and its customers, which will be essential in delivering quality service. You will interact with Paychex clients through various channels including phone, email, and chat, ensuring that their needs are met promptly and efficiently. Following up on outstanding items to ensure completion in compliance with established Service Level Agreements will be a key part of your responsibilities. As you develop and maintain an intermediate working knowledge of one or more Paychex products, you will also familiarize yourself with industry policies and procedures. Additionally, you will have the opportunity to identify areas for process improvement and collaborate with leaders to implement these changes. Your role will also involve demonstrating intermediate skill levels with various systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS. Documenting all interactions with clients is crucial, as is serving as a mentor for less experienced teammates. You will also be responsible for performing data input while maintaining strong prioritization and organization skills.