Service Specialist - PEO Payroll

$38,230 - $54,621/Yr

Paychex - Allentown, PA

Full-time

Allentown, PA

Professional, Scientific, and Technical Services

About the position

The Service Specialist - PEO Payroll role at Paychex involves providing customer service for various Paychex products. The position requires maintaining good customer relations, resolving claims and complaints, and building knowledge of the organization and its processes. The role is essential in ensuring compliance with service level agreements and contributing to process improvements.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
• Identifies opportunities for process improvement and works with leaders to implement
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documents all interactions
• Serves as a mentor for less experienced teammates
• Performs data input, maintaining strong prioritization and organization

Requirements

• Bachelor's Degree - Preferred

Benefits

• Pay transparency with a starting base pay range of $18.38 - $26.26 hourly