Service Specialist - PEO Payroll

$38,230 - $54,621/Yr

Paychex - Saint Petersburg, FL

Full-time - Entry Level

Saint Petersburg, FL

Professional, Scientific, and Technical Services

About the position

The Service Specialist position at Paychex involves providing customer service for various Paychex products under moderate guidance. The role focuses on maintaining good customer relations, resolving claims and complaints, and building knowledge of the organization and its processes.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures.
• Identifies opportunities for process improvement and works with leaders to implement.
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Documents all interactions.
• Serves as a mentor for less experienced teammates.
• Performs data input, maintaining strong prioritization and organization.

Requirements

• Bachelor's Degree - Preferred
• Mid-level experience in customer service or related field.
• Strong organizational skills.

Benefits

• Competitive hourly wage ranging from $18.38 to $26.26.
• Opportunities for professional development and growth.