Service Specialist (Solomon Pond Mall R622)

Apple - Marlborough, MA

Full-time

Marlborough, MA

Computer and Electronic Product Manufacturing

About the position

As a Service Specialist at Apple, you will play a crucial role in assisting new and existing customers with their technology needs, particularly with iPod, iPhone, and iPad devices. Your primary focus will be on developing strong relationships with customers by providing quick and efficient support, ensuring they have a positive experience with Apple products and services.

Responsibilities

• Assist new owners in getting started with Apple products.
• Provide quick and efficient support to current customers.
• Develop strong, positive relationships with customers.
• Assess customer situations and provide immediate solutions or advice.
• Refer customers to support team members when necessary.
• Offer personal training for new customers on basic skills for photo, video, and music projects.
• Collaborate with the store team to enhance customer care.

Requirements

• Strong knowledge of current Apple technology and products.
• Excellent communication and interpersonal skills.
• Ability to assess customer needs quickly and effectively.
• Experience in customer service or support roles.

Nice-to-haves

• Experience with personal training or coaching.
• Familiarity with photo, video, and music projects on Apple devices.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.