Brookshire Grocery Company - Italy, TX

posted about 2 months ago

Full-time - Entry Level
Italy, TX
101-250 employees
Food and Beverage Retailers

About the position

The Service Specialist at Brookshire Grocery Company plays a crucial role in ensuring a smooth and efficient front-end operation within the store. This position involves performing cashier and customer service duties, which are essential for maintaining a positive shopping experience for customers. The Service Specialist is responsible for ensuring that products are stocked, displayed, and rotated properly throughout the store, contributing to the overall organization and cleanliness of the shopping environment. The role requires a commitment to providing a convenient, friendly, and clean shopping experience to the local community, which is a core value of Brookshire Grocery Company. In this position, the Service Specialist will ensure accurate checkout totals for customers by properly weighing, keying, and scanning items. Maintaining a correct money count in the register is critical, as is enforcing quality control and food safety standards. The Service Specialist will verify the accuracy of prices and monitor product and supply levels for reordering purposes. Additionally, unloading trucks and placing delivered items in designated areas is part of the daily responsibilities. The Service Specialist must remain current on tender policies and procedures related to various payment methods, including checks, credit, debit, coupons, EBT, WIC, and AML. A friendly and customer service-oriented attitude is essential, as the Service Specialist will greet customers, answer questions, and respond to complaints. The role also involves notifying store management of any opportunities for process improvement. Furthermore, the Service Specialist is responsible for maintaining the fuel station by inspecting gas pumps according to company standards and ensuring a clean, safe, and sanitary working and shopping environment by adhering to company safety procedures.

Responsibilities

  • Perform cashier duties and customer service tasks to maintain an efficient front end.
  • Ensure accurate checkout totals by properly weighing, keying, and scanning items.
  • Maintain correct money count in the register.
  • Enforce quality control and food safety standards, ensuring dated products are stocked and rotated properly.
  • Verify accuracy of prices and monitor product and supply levels for reordering purposes.
  • Unload trucks and place delivered items in designated areas.
  • Remain current on tender policies and procedures related to various payment methods.
  • Maintain a friendly and customer service-oriented attitude by greeting customers and answering questions.
  • Assist customers with locating and selecting products.
  • Notify store management of efficient process improvement opportunities.
  • Ensure fuel station is maintained properly by inspecting gas pumps according to company standards.
  • Maintain a clean, safe, and sanitary working and shopping environment.

Requirements

  • Basic knowledge of cash register operations.
  • Basic knowledge of Workforce Management (WFM).
  • Basic knowledge of on-site fuel station procedures.
  • Ability to count and calculate for cash handling and sales transactions.
  • Ability to effectively communicate in written and verbal form with customers and partners.
  • Ability to multi-task and work in a fast-paced environment.
  • Ability to safely work with sharp objects such as knives and box cutters.
  • Ability to operate manual or electric pallet jack (for partners at least 18 years of age).
  • Ability to safely operate and maintain department equipment.
  • Ability to work flexible schedules including nights, weekends, and holidays.

Benefits

  • Medical insurance
  • Dental insurance
  • Prescription drug coverage
  • Vision insurance
  • Paid time off
  • Stock ownership
  • 401k retirement plan
  • Incentive plans
  • Employee discounts
  • Educational scholarships
  • Access to outdoor recreation area
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