Service Specialist

Brookshire Grocery Company - Redfield, AR

Full-time - Entry Level

Redfield, AR

101-250 employees

Food and Beverage Retailers

About the position

The Service Specialist at Brookshire Grocery Company plays a crucial role in ensuring a smooth and efficient front-end operation within the store. This position involves performing cashier and customer service duties, which are essential for maintaining a positive shopping experience for customers. The Service Specialist is responsible for accurately processing transactions, which includes weighing, keying, and scanning items to ensure correct checkout totals. Additionally, this role requires the individual to maintain a clean and organized front end, ensuring that products are stocked, displayed, and rotated properly throughout the store. In this position, the Service Specialist must enforce quality control and food safety standards, ensuring that dated products are managed appropriately. This includes verifying the accuracy of prices and monitoring product and supply levels for reordering purposes. The role also involves unloading trucks and placing delivered items in designated areas, which requires physical stamina and attention to detail. The Service Specialist must remain current on tender policies and procedures related to various payment methods, including checks, credit, debit, coupons, EBT, and WIC. Customer service is a key component of this role, as the Service Specialist is expected to maintain a friendly and customer-oriented attitude. This includes greeting customers, answering questions, and addressing complaints effectively. The individual will also assist customers in locating and selecting products, contributing to a convenient shopping experience. Furthermore, the Service Specialist is encouraged to notify store management of any opportunities for process improvements, ensuring that the store operates efficiently. The position also includes responsibilities related to the maintenance of the fuel station, ensuring that gas pumps are inspected according to company standards. Overall, the Service Specialist is integral to creating a safe, clean, and welcoming environment for customers and partners alike.

Responsibilities

• Perform cashier duties and customer service tasks to maintain an efficient front end.
• Ensure accurate checkout totals by properly weighing, keying, and scanning items.
• Maintain correct money count in the register.
• Enforce quality control and food safety standards, ensuring dated products are stocked and rotated properly.
• Verify accuracy of prices and monitor product and supply levels for reordering purposes.
• Unload trucks and place delivered items in designated areas.
• Remain current on tender policies and procedures related to various payment methods.
• Maintain a friendly and customer service-oriented attitude by greeting customers and responding to inquiries.
• Assist customers with locating and selecting products.
• Notify store management of efficient process improvement opportunities.
• Ensure the fuel station is maintained properly by inspecting gas pumps according to company standards.
• Maintain a clean, safe, and sanitary working and shopping environment.

Requirements

• Basic knowledge of cash register operations.
• Basic knowledge of Workforce Management (WFM).
• Basic knowledge of on-site fuel station procedures.
• Ability to count and calculate for cash handling and sales transactions.
• Effective communication skills in written and verbal form with customers and partners.
• Ability to multi-task and work in a fast-paced environment.
• Ability to safely work with sharp objects such as knives and box cutters.
• Ability to operate manual or electric pallet jack (for partners at least 18 years of age).
• Ability to safely operate and maintain department equipment.
• Ability to work flexible schedules including nights, weekends, and holidays.

Nice-to-haves

• Experience in a retail environment.
• Customer service experience.
• Knowledge of food safety standards.

Benefits

• Medical insurance
• Dental insurance
• Prescription drug coverage
• Vision insurance
• Paid time off
• Stock ownership
• 401k retirement plan
• Incentive plans
• Employee discounts
• Educational scholarships
• Access to outdoor recreation area.