Brookshire Grocery Company - Iowa, LA
posted about 2 months ago
The Service Specialist at Brookshire Grocery Company plays a crucial role in ensuring a smooth and efficient front-end operation within the store. This position involves performing cashier and customer service duties, which are essential for maintaining a positive shopping experience for customers. The Service Specialist is responsible for accurately processing transactions, which includes weighing, keying, and scanning items to ensure correct checkout totals. Additionally, this role requires the individual to maintain a clean and organized front end, ensuring that products are stocked, displayed, and rotated properly throughout the store. In this position, the Service Specialist must enforce quality control and food safety standards, ensuring that dated products are managed appropriately. This includes verifying the accuracy of prices and monitoring product and supply levels for reordering purposes. The role also involves unloading trucks and placing delivered items in designated areas, which is vital for maintaining inventory levels. The Service Specialist must remain current on tender policies and procedures related to various payment methods, including checks, credit, debit, coupons, EBT, and WIC. Customer service is a key component of this role, as the Service Specialist is expected to maintain a friendly and customer-oriented attitude. This includes greeting customers, answering questions, and addressing complaints effectively. The individual in this position is also encouraged to notify store management of any opportunities for process improvements. Furthermore, the Service Specialist is responsible for ensuring that the fuel station is maintained according to company standards and that the working environment remains clean, safe, and sanitary by adhering to company safety procedures.