DH Pace - Columbia, MO
posted about 2 months ago
Full-time - Mid Level
Columbia, MO
11-50 employees
Building Material and Garden Equipment and Supplies Dealers
About the position
The Service Supervisor at Overhead Door Company of Central Missouri is responsible for coordinating field employees to ensure customer satisfaction through effective service delivery. This role involves managing technician performance, developing staff, and ensuring compliance with company policies while maintaining efficient operations in a fast-paced environment.
Responsibilities
- Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations.
- Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training, and development.
- Ensure workforce is efficiently managed to minimize negative labor variants.
- Determine staffing levels and ensure compliance with company hiring, counseling/discipline, and termination policies.
- Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment.
- Fulfill all other duties as assigned by your manager.
Requirements
- Proven ability to implement process improvements.
- Excellent communication and organizational skills with a good mechanical and mathematical aptitude.
- Ability to effectively communicate with the customer and represent the company in a professional manner.
- Minimum of 1-3 years of management or leadership experience.
- Must possess a valid driver's license and a good driving record.
Benefits
- Medical, dental, and vision options available on the 1st day of the month following your start date.
- Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year.
- Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
- Floating Holidays: Up to 2 floating holidays per year.
- Competitive compensation including annual performance evaluations.
- 401k retirement plan including an employer match.
- Company paid life insurance, short-term disability, and long-term disability.
