Service Supervisor I (Ewa Branch)

$46,176 - $66,560/Yr

First Hawaiian Bank - Honolulu, HI

Full-time - Mid Level

Honolulu, HI

Management of Companies and Enterprises

About the position

The Service Supervisor I at First Hawaiian Bank's Ewa Beach Branch is responsible for overseeing branch operations, supervising employees, and ensuring compliance with bank policies and procedures. This role involves resolving customer issues, maintaining workflow, and providing a supportive environment for both staff and customers. The position offers opportunities for growth and is set in a dynamic and rewarding workplace culture.

Responsibilities

• Supervise employees in all phases of bank operations.
• Handle and resolve customer issues or complex inquiries.
• Assist in maintaining branch workflow and assign coverage as needed.
• Ensure compliance with all bank policies and procedures.

Requirements

• Bachelor's Degree in Business or equivalent work experience required.
• 2 years' experience in bank operations.
• 2 years' supervisory experience (may be obtained concurrently).
• Ability to use 10-key adding machine and type 40 wpm.
• Good oral and interpersonal communication skills.
• Attention to detail and ability to use judgment and discretion regarding customer transactions and confidential information.
• Proficient in Microsoft Windows applications.

Benefits

• Competitive compensation package
• Sales incentives
• Comprehensive training program