Service Supervisor I

First Hawaiian Bank • Ewa Beach, HI

436d • $46,176 - $66,560

About The Position

The Service Supervisor I at First Hawaiian Bank is responsible for overseeing branch operations, supervising employees, and ensuring compliance with bank policies and procedures. This role involves resolving customer issues, maintaining workflow, and providing a collaborative and customer-focused environment. The position offers opportunities for growth and is part of a company recognized for its commitment to employee satisfaction and community service.

Requirements

• Bachelor's Degree in Business or equivalent work experience required.
• 2 years' experience in bank operations.
• 2 years' supervisory experience (may be obtained concurrently).
• Ability to use 10-key adding machine and type 40 wpm.
• Good oral and interpersonal communication skills.
• Attention to detail and ability to use judgment and discretion regarding customer transactions and confidential information.
• Proficient in Microsoft Windows applications.

Responsibilities

• Supervise employees in all phases of bank operations.
• Handle and resolve customer issues or complex inquiries.
• Assist in maintaining branch workflow and assign coverage as needed.
• Ensure compliance with all bank policies and procedures.

Benefits

• Competitive compensation package
• Sales incentives
• Comprehensive training program
• Stability and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Management of Companies and Enterprises
• Education Level: Bachelor's degree