Service Supervisor

$74,222 - $111,332/Yr

Pape Machinery - Wenatchee, WA

Full-time - Mid Level

Wenatchee, WA

1,001-5,000 employees

Management of Companies and Enterprises

About the position

The Service Supervisor at Pape' Machinery is responsible for leading the service team in Wenatchee, ensuring efficient shop processes, managing financials, developing mechanics, dispatching field service vehicles, and enhancing customer satisfaction. This role requires strong leadership skills and a commitment to providing an excellent customer experience while driving results.

Responsibilities

• Supervise and manage all shop processes and financials.
• Oversee mechanic development and training.
• Dispatch field service vehicles effectively.
• Ensure customer satisfaction through efficient service delivery.
• Manage the work order process for consistency and efficiency.
• Foster good customer and employee relations.

Requirements

• Prior experience as a mechanic with knowledge of construction and forestry equipment, preferably John Deere.
• Operational experience with budgeting, staffing, and personnel procedures.
• Proficient in Microsoft Office suite.
• Strong leadership skills and mindset.
• Ability to maintain good customer and employee relations.

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans
• Sick Leave & Paid Holidays
• Opportunities for advancement
• Training and mentoring programs