Service Team Member - 121

$18,720 - $20,800/Yr

Wss - Houston, TX

Full-time - Entry Level

Houston, TX

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Service Team Member at WSS plays a crucial role in delivering exceptional customer service and creating a friendly shopping experience. This entry-level position focuses on building relationships with customers, assisting them on the sales floor, and performing cashier functions. The role also involves maintaining the store's appearance and stock levels, ensuring a well-organized environment that meets store goals through teamwork and individual contributions.

Responsibilities

• Offer a friendly greeting, smile, and make eye contact with customers; ability to handle several customers at once
• Answer questions about merchandise for the customers' level of expertise
• Lead customers to appropriate merchandise, provide options and share features and benefits to help them make a buying decision
• Resolve customer concerns or complaints, involving management as appropriate
• Assume responsibility for the cash in the register and for register balancing at the beginning and end of your work shift
• Maintain the register area clean, free of merchandise returns and stocked with operating supplies
• Be knowledgeable of and perform sales support functions related to POS procedures
• Handle returns courteously and professionally with assistance of management
• Contribute to the achievement of store sales goals
• Offer WSS Loyalty membership to all customers
• Unload and process shipment in a timely manner
• Maintain stock levels with new or transferred merchandise within all areas of the store
• Execute price changes by referring to price change sheets and adhering to pricing presentation standards
• Conduct merchandise floor moves as needed to accommodate new arrivals and adjust presentations
• Execute and maintain visual product presentation standards according to directives
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations
• Understand and adhere to all loss prevention policies and procedures to reduce shortage

Requirements

• Must be 18 years or older
• High School diploma or GED equivalent
• Strong interpersonal and communication skills
• Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to effectively communicate with customers, peers, and management in person and over the telephone
• Basic math functions such as addition, subtraction, multiplication, and division
• Ability to make change in American monetary units
• Ability to multi-task while remaining attentive to customers and flexible to the needs of the business
• Ability to work as part of a team and take initiative independent of direct supervision
• Enthusiastic, friendly, and energetic with a genuine desire to provide exceptional service to customers

Nice-to-haves

• Previous retail, hospitality, or customer service experience

Benefits

• Competitive hourly wage
• Opportunities for career advancement
• Employee discounts on merchandise