Service Technician 1

Atmos Energy - Vernon, TX

Full-time - Entry Level

Vernon, TX

Utilities

About the position

The Service Technician 1 position at Atmos Energy involves performing basic service tasks related to natural gas operations, including customer service, equipment installation, and emergency response. The role requires adherence to safety protocols and company values while ensuring customer satisfaction and compliance with regulatory requirements.

Responsibilities

• Performs basic work using clearly prescribed procedures.
• Responds to customer requests for service including connections and disconnections as becomes operator qualified.
• Informs customer of needed repairs and answers basic questions, ensuring customer satisfaction with completed work.
• May disconnect service as necessary and perform collection efforts on delinquent accounts.
• Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
• Assists with activities to ensure responsiveness to natural gas and other emergencies.
• Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
• May read meters and record usage for billing.
• Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.
• Responsible for the safe operation and inspection of assigned Company vehicles and equipment.

Requirements

• Requires a high school diploma or General Equivalency Diploma (GED).
• Requires a valid driver's license in accordance with Company standards.
• Must complete assigned classes, Operator Qualifications (OQ), and OJT specific to Service Learning Path.
• Must maintain position OQs and any other required OQs and classroom training or certifications.
• Requires ability to utilize the Company's internet/intranet web site for data entry and retrieval tasks.
• Requires the ability to communicate with internal/external customers for explanations and information.