Service Technician Access Control Systems

Allied Universal - Charleston, SC

Full-time - Entry Level

Onsite - Charleston, SC

1-10 employees

Administrative and Support Services

About the position

The Service Technician for Access Control Systems at Allied Universal® Technology Services is responsible for the service, maintenance, repairs, and troubleshooting of access control equipment and IP-based video systems. This role is crucial in ensuring the operability and compliance of various security systems, including locks, card readers, cameras, and intercom systems. The technician will work directly with clients, providing high-quality service and support while adhering to the company's core values of innovation and inclusivity.

Responsibilities

• Provide service, maintenance, repairs, and troubleshooting on access control equipment and IP-based video systems.
• Drive to commercial client sites using a company-issued vehicle to perform service and repairs.
• Troubleshoot system installations to identify issues and apply effective resolutions.
• Demonstrate knowledge in the safe use of hand and power tools, and testing devices.
• Read and understand electrical schematics and CAD drawings for low-voltage applications.
• Establish and maintain effective working relationships with internal and external customers.
• Provide phone and online remote diagnostic support.
• Document service-related issues for tracking purposes.

Requirements

• NICET 1 certification or willingness to obtain it.
• 2-3 years of experience servicing commercial electronic security systems.
• Strong troubleshooting skills and mechanical and electronic aptitude.
• Ability to lift up to 50lbs and work on ladders up to 16' high.
• Valid State Driver's License with a clean driving record and minimum insurance as required by company policy.
• High School Diploma or equivalent, vocational school preferred.

Nice-to-haves

• Understanding of Windows operating systems and IT network topology.
• Positive customer service skills.
• Excellent verbal and written communication skills.

Benefits

• Company Vehicle and Gas Card
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in 401(k) or Supplemental Income Plan
• Eight paid holidays annually
• Five sick days and four personal days
• Vacation time accrued at 3.08 hours biweekly