Service Technician, Appliance Repair

About the position

As an Appliance and Refrigeration Repair Technician, you will be responsible for diagnosing and repairing various appliances in customers' homes. This role requires problem-solving skills, a passion for fixing things, and a desire to help others by providing essential services. You will be on the move, visiting different locations and interacting with customers daily, making you a vital part of their home maintenance.

Responsibilities

• Diagnose and repair appliances and refrigeration units in customers' homes.
• Provide excellent customer service and support to homeowners.
• Maintain a clean and organized work environment in the company vehicle.
• Complete necessary paperwork and documentation for repairs and services.

Requirements

• Strong problem-solving skills and ability to diagnose issues effectively.
• Experience in appliance repair or a related field is preferred.
• Good communication skills to interact with customers and explain repairs.

Nice-to-haves

• Certification in appliance repair or refrigeration.
• Previous experience in a customer service role.

Benefits

• Hourly rates ranging from $18 to $30 based on experience, certification, and location.
• Comprehensive medical, dental, and vision benefits with an employer-paid health care subsidy for dependents.
• 401k plan with employer match on contributions.
• Opportunities for performance bonuses and sales incentives, with top technicians earning up to $6/hr in commission pay.
• Overtime opportunities available based on location and demand.
• Year-round work with cross-training opportunities to keep technicians busy.
• Best in class training program provided by Sears Technical Institute.
• Peer mentoring program for skill development and support.
• Career advancement opportunities with a long average tenure of over 12 years.
• Company vehicle, uniforms, specialty tools, and mobile phone provided.