Service Technician- Burnsville, MN

Erik's Bike Shop • Burnsville, MN

217d

About The Position

The Service Mechanic is responsible for providing mechanical repairs and maintenance to bicycles and other merchandise of an Erik's Bike Shop retail store. This position plays a crucial role in ensuring customer satisfaction through timely and effective service, as well as maintaining the overall performance and operations of the store.

Requirements

• Prior bicycle mechanic or assembly experience.
• Ability to communicate and interact with a diverse population.
• Mechanically inclined and solid problem solving skills.
• Present a strong customer service focus.
• Ability to multitask and work with many customers at one time.
• Knowledge of computers and technology.
• Dedication to get the job done.

Responsibilities

• Complete repairs and maintenance of bicycles and install accessories in a timely manner.
• Ensure understanding of customers needs and clearly explain any concerns.
• Apply customer service skills to exceed customer's expectations.
• Process parts sales and check in/out bikes following proper procedures.
• Provide feedback to the Service Manager on ideas to improve the department.
• Promote Erik's mission, values, and standards.
• Responsible for following all store policies and procedures.
• Maintain a clean work area and assist in keeping the store presentable.
• Continually attend training sessions to enhance mechanical skills and familiarity of products.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Number of Employees: 101-250 employees