Service Technician - Class B

L0815 Sunrise Buick GMC at Wolfchase - Bartlett, TN

Full-time - Entry Level

Bartlett, TN

5,001-10,000 employees

About the position

The Service Technician at Sunrise Buick GMC is responsible for performing automotive repairs and services in accordance with store and factory standards. This role involves diagnosing and resolving automotive problems efficiently while ensuring customer satisfaction. The technician collaborates with service personnel and management, maintaining high standards of work and safety.

Responsibilities

• Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards.
• Diagnose cause of malfunction.
• Complete all work according to the applicable safety requirements.
• Road-test vehicles to ensure quality of repair work.
• Accurately record time spent on repairs utilizing company time clocking procedures.
• Document work performed on repair order and document test procedures/results.
• Maintain an inventory of normal mechanics tools and return special tools to proper place.
• Use shop supplies and materials in a practical and economical manner.
• Maintain an organized and clean workspace, completing a stall cleaning every day.
• Ensure that customer's vehicles are returned to them as clean as they were prior to being serviced.
• Complete all required training and maintain manufacturer and ASE certifications.
• Participate in and utilize technical training as assigned by management.
• Review technical bulletins and other publications as assigned by management.
• Constructively communicate with other dealership personnel as required to satisfy customer needs.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
• Maintain personal grooming, hygiene, and uniform standards according to departmental policies.

Requirements

• High school graduate or equivalent, 18 years or older required.
• Valid driver's license in your state of residence necessary for select roles.
• Strong attention to detail and sense of urgency.
• Excellent communication skills.
• Passed manufacturer training and can perform repairs in various areas with no supervision.
• Minimum of 3 ASE certifications (should be an ASE Master Technician).
• Three to five years' experience in automotive technical knowledge.

Nice-to-haves

• Customer Pay Proficiency Level: Greater than 105% Customer Pay Repairs.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs