Service Technician - Coastal Equipment (Virginia Beach)

About the position

Technicians and other related service roles at John Deere dealerships play a critical role in providing exceptional service and support to our customers by performing diagnostics, repairs, maintenance, and technical support on a wide range of construction and heavy equipment. The successful candidate will be part of a dynamic team dedicated to delivering top-tier customer satisfaction and upholding the high standards synonymous with the John Deere brand.

Responsibilities

• Conduct equipment inspections, diagnostics, and troubleshooting to identify mechanical, electrical and hydraulic issues.
• Perform repairs and maintenance tasks on John Deere equipment, including excavators, backhoes, dozers, loaders and skid steers in accordance with technical manuals and dealership procedures.
• Utilize specialized tools and equipment to complete service and repair work, ensuring the highest level of workmanship and safety standards.
• Provide excellent customer service by effectively communicating repair processes, timelines, and recommendations to customers and internal team members.
• Accurately document all service and repair activities, including parts usage, labor hours, and diagnostic findings, using dealership management systems.

Requirements

• High school diploma or equivalent; completion of a formal technical training program in diesel, mechanical, or agricultural equipment is preferred.
• Proven experience as a technician or mechanic, preferably in the agricultural or heavy equipment industry.
• Proficiency in diagnosing and repairing mechanical, electrical, and hydraulic systems in heavy equipment, particularly John Deere products.
• Strong understanding of diagnostic tools, software, and equipment, including the ability to interpret and act upon diagnostic codes and reports.
• Excellent problem-solving skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
• Good communication skills and a customer-focused attitude.
• Valid driver's license and a clean driving record.
• Willingness to participate in ongoing training and professional development opportunities.
• Ability to lift and move heavy equipment and parts (up to 50 pounds) as needed.

Nice-to-haves

• Forklift operation certification for moving heavy parts.
• Experience with John Deere Service ADVISOR™ or similar repair and diagnostic information systems.
• Knowledge of warranties and parts return procedures.

Benefits

• Competitive compensation package
• Health, dental, and vision insurance options
• Retirement savings plan
• Paid time off and holiday pay
• Opportunities for career growth and advancement within our dealership