Service Technician - Diesel Mechanic

$66,560 - $114,400/Yr

Coast Counties Peterbilt - San Leandro, CA

Full-time - Entry Level

San Leandro, CA

Transportation Equipment Manufacturing

About the position

The Service Technician is responsible for diagnosing and repairing customer vehicles efficiently and professionally, ensuring high-quality repairs at a fair cost. This role involves close collaboration with the service management team and co-workers to meet customer service requirements and complete repair orders in a timely manner.

Responsibilities

• Daily planning with the service team to establish repair strategies based on job priorities.
• Determine work required from the repair order.
• Diagnose vehicle issues to verify customer complaints and plan repair strategies.
• Complete repairs efficiently within the time allowed.
• Perform quality repairs minimizing shop comebacks and unnecessary shop expenses.
• Submit a complete and accurate write-up for each repair performed.
• Road test vehicles to verify satisfactory repair (if possessing a CDL).
• Manual and computerized time posting on an ongoing basis.
• Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.
• Coordinate with the rear parts counter on parts needed for repairs.
• Maintain a clean shop environment and dispose of trash from repairs.
• Return tools to the cage and store drop lights and extension cords properly.
• Maintain the readiness and proper working condition of shop tools, making adjustments and minor repairs as needed.
• Notify the Service Manager if a needed tool is not quickly repairable.
• Assist the Service Team with preparing accurate repair estimates when required.
• Update the Service Manager on current repairs in process regularly.
• Maintain current certifications and work in a safe manner.
• Provide and maintain a full set of hand tools and air tools.
• Leave the customer's vehicle in the same or cleaner condition than when repairs started, using seat covers and floor mats.
• Be punctual at the start of shifts and when returning from breaks.
• Do not exceed two hours on diagnosis without approval from the Service Manager.
• Bring any additional repairs to the attention of the Service Team immediately.
• Always wear safety glasses on the shop floor.
• Understand and follow regulations regarding hazardous waste disposal, OSHA, MSDA, and right-to-know.
• Conduct oneself professionally, reflecting the importance of customers to the business.

Requirements

• Proven experience as a Service Technician or similar role in automotive repair.
• Strong diagnostic skills and ability to troubleshoot vehicle issues.
• Familiarity with manual and computerized time posting systems.
• Ability to work efficiently and effectively under time constraints.
• Knowledge of safety regulations and procedures in an automotive environment.
• Full set of hand tools and air tools required for the job.
• Current certifications relevant to automotive repair.

Nice-to-haves

• CDL license for road testing vehicles.
• Experience with customer service in an automotive setting.

Benefits

• Competitive hourly wage ranging from $32 to $55 depending on experience.