Service Technician I

$37,440 - $66,560/Yr

Securitas - Elkridge, MD

Full-time - Entry Level

Elkridge, MD

10,001+ employees

Administrative and Support Services

About the position

The Service Technician I position at Securitas Technology involves providing technical support and service for electronic security solutions, including CCTV, access control, and alarm systems. The role requires troubleshooting, maintenance, and installation of security systems at customer sites, ensuring optimal performance and customer satisfaction.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Requirements

• High School diploma or equivalent required.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Strong working knowledge of Microsoft Office.
• Strong written and verbal communications skills.
• Working knowledge of IP addressing equipment.
• Excellent problem solving and analytical skills.
• Excellent time management skills.

Nice-to-haves

• Certifications in enterprise grade CCTV and Access Control systems.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Company training and industry leading certification program
• Company Vehicle
• Company Cell Phone
• Paid Short Term and Long-Term Disability
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!