Service Technician II

$58,594 - $58,594/Yr

Prime Residential - Concord, CA

posted about 2 months ago

Full-time - Mid Level
Concord, CA
10,001+ employees
Credit Intermediation and Related Activities

About the position

As a Service Technician II at Prime Residential, you will play a vital role in the upkeep and maintenance of our community, ensuring that our residents enjoy a safe and aesthetically pleasing living environment. This position is essential for completing resident and community maintenance requests promptly and preparing vacant apartments for new occupants. Your responsibilities will include maintaining the cleanliness and functionality of the community, which directly impacts the first impressions of both residents and prospective tenants. You will be expected to uphold Prime's standards of excellence in all aspects of your work. In this role, you will be technically proficient in various aspects of residential property maintenance, including but not limited to appliance repair, HVAC systems, plumbing, and electrical systems. You will be responsible for diagnosing and performing routine maintenance on a wide range of equipment and facilities, ensuring that everything is in optimal working condition. Additionally, you will conduct inspections, prepare reports, and maintain accurate records of service requests and preventative maintenance through our mobile facilities application. Your ability to respond to resident inquiries and service requests with professionalism and efficiency will be crucial. You will also be expected to maintain the community grounds, ensuring they are clean and free of unsafe conditions. This position requires a detail-oriented problem solver who takes ownership of their work and possesses strong decision-making skills. As a team player, you will value customer service and build strong relationships with residents and colleagues alike.

Responsibilities

  • Diagnose and perform routine maintenance on appliances, building exteriors, doors, locks, electrical systems, flooring, landscaping, HVAC, plumbing, pools, and safety equipment.
  • Prepare and update reports, work orders, and trackers.
  • Inspect and prepare vacated apartments for new residents, ensuring they meet market-ready standards.
  • Perform routine fire and life/safety inspections and annual unit inspections.
  • Maintain accurate records of preventative maintenance, service requests, and apartment readiness through our mobile facilities application.
  • Respond to resident inquiries and service requests with professionalism and efficiency.
  • Ensure the community is free of unsafe conditions and promptly address any issues.
  • Be familiar with utility cut-offs and property layout maps.
  • Keep the community grounds clean and report any service needs.
  • Maintain inventory of spare parts and materials, ensuring readiness for common repairs.

Requirements

  • 2+ years of related experience in residential property maintenance (painting, appliance repair, plumbing, HVAC, etc.)
  • Valid driver's license for operating community vehicles and/or golf carts.
  • Able to participate in the shared, mandatory on-call rotation.
  • Multi-Family housing experience is preferred.
  • HVAC Certification is preferred.

Nice-to-haves

  • Experience in customer service
  • Leadership skills

Benefits

  • Comprehensive medical, dental, vision, and RX plans.
  • Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.
  • 401k match up to 4%.
  • Service team members are provided with tool kits.
  • Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.
  • Tuition reimbursement for continuous learning.
  • Housing discount offered at Prime Residential properties.
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