Service Technician III - HVAC

Progress Residential - Tucson, AZ

Full-time - Entry Level

Tucson, AZ

Real Estate

About the position

Progress Residential is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Responsibilities

• Quickly assess the situation and determine the appropriate steps necessary to resolving service requests while providing outstanding customer service.
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement and modifications of equipment or systems as needed.
• Diagnose and troubleshoot advanced issues and then repair or replace defective equipment, components, or wiring on HVAC equipment.
• Report all major repairs or replacements prior to any expenditure of funds.
• Ensure all workplace safety standards and practices are upheld.
• Complete service requests in a professional timely manner.
• Maintain regular attendance and excellent punctuality.
• Conduct all business in accordance with company policies and procedures and all state and federal regulations.

Requirements

• High school diploma or equivalent required.
• Minimum of 5 years' experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.).
• Technical College or Trade Program with HVAC Certification is preferred.
• EPA Certification Required.
• Minimum 5 years' experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
• Ability to maintain, inspect, diagnose and troubleshoot advanced issues and then repair or replace defective equipment or components on standard household appliances preferred.
• Must possess valid driver's license in the working state.
• Available for on-call Service, weekends and evenings as needed.
• Strong organizational skills, communication and 'people skills'.
• Knowledgeable of all pertinent laws and EPA and OSHA regulations.

Nice-to-haves

• Experience repairing all makes & models of residential appliances in customers' homes preferred.
• Ability to install all makes & models of residential appliances preferred.
• Previous experience in either the single-family or multi-family rental industry preferred.
• Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad preferred).

Benefits

• Competitive compensation, including a performance-based bonus.
• Comprehensive healthcare coverage for you and your family.
• Parental leave.
• Paid time off.
• 401k match.
• 10 paid holidays.