Service Technician - Large Ag

Ahw - Clinton, IL

Full-time - Entry Level

Clinton, IL

Food Services and Drinking Places

About the position

The Service Technician - Large Ag role involves independently performing complex diagnostics, service repairs, and maintenance on agricultural equipment. The technician may work under some guidance from the Service Manager or Shop Foreman and is responsible for ensuring customer satisfaction through effective service delivery.

Responsibilities

• Performs complex on-site diagnostics and repairs on agricultural and/or turf equipment and established Ag Management Solutions (AMS) products.
• Participates in required Service EDUCATE Training programs.
• Supports customer clinics.
• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order.
• May promote and sell dealer service programs directly to customers.
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle.
• Maintains current knowledge of John Deere and competitive products.
• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment.
• Follows all safety rules and regulations in performing work assignments.
• Completes all reports and forms required in conjunction with work assignments.
• Accounts for all time and material used in performing assigned duties.
• Maintains a safe working environment and adheres to company safety program at all times.
• Performs other duties as assigned.

Requirements

• 3+ years of experience performing on-site service repairs.
• Outstanding interpersonal and customer service skills.
• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures.
• Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment.
• Ability to use Service Advisor and basic computer functions.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Ability to lift at least 75 lbs. repeatedly.
• High School Diploma or equivalent experience required; Associates degree preferred.
• Valid driver's license required; CDL (Commercial Driver's License) preferred.

Nice-to-haves

• Advanced or Master Service Technician certification preferred.