Service Technician

$54,080 - $66,560/Yr

Atlas Copco - Lake Charles, LA

Full-time - Entry Level

Lake Charles, LA

10,001+ employees

Machinery Manufacturing

About the position

The Service Technician role involves performing routine maintenance and repairs on various types of industrial equipment, including air compressors, dryers, and gas generators. The technician will work autonomously, traveling to customer sites within a designated region, and will be supported by a team for planning and technical assistance. The position emphasizes customer satisfaction, technical expertise, and continuous learning through training and hands-on experience.

Responsibilities

• Perform routine, preventative maintenance and repairs on all brands of air compressors, dryers, gas generators, and ancillary equipment.
• Troubleshoot and perform diagnostics on malfunctioning equipment, determining possible causes for malfunctions and performing necessary repairs.
• Document all work performed daily using company-provided hardware and software.
• Develop rapport with customers through effective communication, interpersonal skills, and professionalism.
• Provide basic tools to accomplish job along with normal maintenance of tools and equipment.
• Absorb a higher level of learning including VSD's, refrigeration, industrial networks, remote monitoring, and air audits.
• Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations.
• Participate in a rotating on-call schedule and be able to work overtime on short notice.
• Serve as an ambassador for the company, promoting the Atlas Copco 'Way'.
• Learn and share knowledge, experiences, and training with teammates to increase one's own knowledge and knowledge of others.
• Manage time effectively and work independently to solve problems.
• Promote and practice proper safety procedures and the correct use of personal protective equipment at all times.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Requirements

• 1-2 years of technical experience maintaining and repairing various types of mechanical and electrical equipment.
• Strong mechanical and electrical skills with demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of industrial equipment, including electrical, hydraulics, and/or pneumatics.
• High School diploma or equivalent required with technical training in electrical, hydraulics, and/or pneumatics preferred.
• Computer proficiency as required for communication, research, work orders, and programming various controllers.
• Excellent customer service and communication skills (oral and written).
• Must be fluent in English and have a valid driver's license.
• Must be able to lift up to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.

Nice-to-haves

• Experience in HVAC is a plus.

Benefits

• Excellent compensation package, including a flexible benefits plan and generous 401(k) retirement plan.
• Health insurance, dental insurance, and vision insurance.
• Competitive paid time off.
• Life and disability insurance.
• Salary range of $26/hr - $32/hr based on knowledge, skills, and experience. Additional technical training is provided for the most qualified candidate.