Service Technician

Full-time - Entry Level

Ontario, CA

About the position

The Service Technician is a skilled professional responsible for diagnosing, troubleshooting, and repairing all types of automotive problems. You'll be the heart of the service department, using your technical expertise and problem-solving skills to ensure vehicles are running smoothly and safely.

Responsibilities

• Analyze customer concerns and symptoms to identify the root cause of vehicle malfunctions.
• Utilize diagnostic tools and equipment to pinpoint problems (scanners, multimeters, pressure gauges, etc.).
• Conduct thorough inspections of various vehicle systems (engine, transmission, brakes, electrical, etc.).
• Prepare repair plans outlining necessary repairs and estimated costs, obtaining customer authorization before proceeding.
• Repair and replace faulty components following service manuals and manufacturer specifications.
• Test repairs to ensure functionality and safety.
• Document all repairs and parts used on service orders.
• Interact with customers in a professional and courteous manner, explaining technical issues in an understandable way.
• Provide accurate estimates and timelines for repairs.
• Keep customers updated on service progress and address any concerns promptly.
• Stay up to date on new technologies and repair procedures through training and certifications.
• Perform a wide range of repairs, from basic maintenance to complex engine or transmission overhauls (depending on experience).
• Maintain a clean and organized work area, adhering to safety protocols.
• May perform test drives to evaluate vehicle performance and diagnose issues.
• May research technical information and consult with colleagues or service manuals to solve complex problems.
• May recommend preventative maintenance services to customers.
• Contribute to a positive and efficient work environment within the service department.
• Other duties as assigned.

Requirements

• Demonstrates a high 'HQ' (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Education: High school diploma or equivalent.
• Experience: Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience.
• Completion of an automotive technician training program or equivalent experience preferred.
• Certifications: Valid driver's license with a clean driving record.
• Automotive Service Excellence (ASE) certifications is a strong plus.
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Excellent problem-solving and critical thinking skills.
• Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching).
• Good communication and interpersonal skills to interact effectively with customers.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM.
• Progressive pay plans: As your tenure increases and you complete more certifications, we’ll pay you more!
• Paid manufacturer training – we’ll pay to help you gain new certifications and advance your career with some premier manufacturers.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.