Service Technician

Ingersoll Rand - East Syracuse, NY

Full-time - Entry Level

Hybrid - East Syracuse, NY

Machinery Manufacturing

About the position

The Field Service Technician for Ingersoll Rand's Compression Systems and Services Division serves customers by installing, troubleshooting, repairing, and maintaining all makes of rotary screw and reciprocating and/or Centac and ECC air compressors, along with additional compressed air system components. You will use precision measuring tools for diagnostic trouble shooting of compressed air equipment. In addition, you need to have knowledge of all operations and parts manuals associated with all equipment.

Responsibilities

• Effectively communicates verbally and in writing with customers and co-workers.
• Provides technical assistance on equipment pre-commissioning and start-ups, installations, and repairs of compressed air systems.
• Conducts safety assessments of a continuously changing working environment.
• Documents service and installation activities by completing work orders for each job, maintenance checklist and daily time sheets.
• Increases Ingersoll Rand customers awareness of how Ingersoll Rand products, services and solutions can benefit their operations.
• Maintains rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
• Explains practices, procedures, and policies to reach agreement with suppliers and others outside of the job area.
• Ensures proper operation of compressed air equipment by completing preventative maintenance requirements and 47-point inspections.

Requirements

• 2-5 years' experience of troubleshooting industrial/commercial mechanical systems.
• High school diploma or equivalent required.
• Advanced customer service skills including conflict management and opportunity development/consulting.
• Must provide own tools.
• Valid driver's license for a minimum of 12 months with no major or frequent traffic violations.
• Position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling.

Nice-to-haves

• Able to read wiring schematics and diagrams for all equipment.
• Serves as technical support for customers and Customer Service Managers.
• Provides assistance and training to Apprentices and Field Service Technicians.
• Works with Service Coordinator on ordering and gathering parts and supplies necessary to complete installations and repairs.
• Advanced network systems installations (IMMC/ASC, X Series Automation).
• Basic vibration troubleshooting.
• Basic Air Quality (system compressor/dryer - air treatment).

Benefits

• Company Vehicle Provided
• Company iPhone and iPad Provided.
• Competitive pay
• Medical and Prescription drug plans
• Wellness and Chronic disease management programs
• Dental, vision, life/AD&D insurance
• Short- and Long-term disability
• Health Savings Account
• Flexible Spending Account
• Parental Leave
• Employee Assistance Program
• Discount Program
• Employee Stock Grant
• 401k plan with a company match
• 3 weeks of paid vacation and 11 paid holidays throughout the calendar year
• Voluntary benefits include legal, accident, and critical illness protection.
• Tuition Reimbursement