Service Technician

Monarch Tractor - Livermore, CA

Full-time

Livermore, CA

Web Search Portals, Libraries, Archives, and Other Information Services

About the position

At Monarch, we are working with farmers around the world to reduce carbon emissions one tractor at a time. Our team is passionate about making positive environmental impact in the untapped market of Agtech through innovation and emerging technology. The global implementation of our digital platforms will elevate green solutions that will power the future of farm ecosystems and kickstart the next generation of sustainable farming. If you are interested in reducing carbon emissions, creating profitable autonomous solutions, and bringing awareness to how our food is grown, Monarch is the right place for you! Our team of engineers, farmers and industry experts will provide you with the creative space to enhance your skill set and grow your career. We are always looking for people with a collaborative spirit to help us accelerate the compassionate mission we share to improve clean farming. Monarch Tractor has an opening for a full-time, experienced mechanic to work on agricultural equipment. The team works closely with engineers and other teams to ensure the proprietary technology can progress rapidly. We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to help deliver top notch service as a mechanic to our rapidly growing company.

Responsibilities

• Diagnose and repair agricultural prototype, limited production equipment
• Respond to internal customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
• Using a high degree of independent judgment, assumes responsibility for the safe maintenance and repair of a variety of complex equipment and tools, which involve mechanical, hydraulic, high voltage and electrical systems at branch
• Maintains a clean and safe work area, adhere to all safety procedures
• Communicates job status with supervisor, service coordinator and communicates job is completed to receive the subsequent assignment.
• Follows standard operating procedures
• Cleans and organizes equipment
• Attends formal training
• Provides assistance to Engineering Team
• Provides assistance to all other levels of technicians as needed in regard to troubleshooting repairs
• Maintains paperwork documentation of work performed (work orders) in a complete and timely manner on a daily/job basis
• Documents labor, addition of segments, assuring that work order can be closed and billed as communicated with the customer
• Positively interacts with manager and team members to satisfy internal customer needs
• Communicates effectively with customers, both internal and external
• Willing to respond to after hour emergency calls as directed by supervisor
• Identifies and communicates the need for parts
• Performs other duties as assigned/required

Requirements

• 2-year technical degree or high school diploma/GED and comparable shop mechanic experience
• Knowledge of hydraulics, transmissions and electronics
• Previous experience with repairing tractors and farm equipment
• Personal attributes: attention to detail, efficiency, problem solving, planning and organizing, team player
• Personal characteristics: Desire to provide outstanding, professional customer service, strong attention to detail, excellent problem solver, committed, and possesses written and verbal communication skills
• Written and verbal communication skills
• Basic computer skills
• Ability to maintain safe and clean work environment
• Ability to manage flexible work hours including overtime and weekends as needed
• Ability to travel customer locations using company work truck

Nice-to-haves

• EV (Electrical Vehicle) knowledge
• Welding and fabrication skills
• Experience towing a trailer
• Diesel equipment repair experience preferred

Benefits

• Catered Lunches
• Career Development
• Cell Phone Reimbursements
• Team Building
• And much more!