Service Technician

Groundworks Operations - Rochester Hills, MI

Full-time - Entry Level

Remote - Rochester Hills, MI

Administrative and Support Services

About the position

FSM, A Groundworks Company, is seeking a talented Service Technician to join their team in the Rochester Hills, MI area. The Service Technician plays a crucial role in the customer journey post-installation, focusing on partnering with customers to inspect and service preexisting company-installed foundation repair and water management solutions. This position is essential in supporting customers with additional solution options and needs, ensuring their satisfaction and the longevity of the services provided. As a Service Technician, you will execute appointments scheduled with customers, traveling to their homes based on assigned appointments. Building long-term relationships with customers is key, as you will professionally represent the company and recommend additional products and services to enhance or improve the original installation or to remedy potential issues. You will perform annual customer maintenance visits, examining previously completed work, and conduct reactive service appointments to diagnose and fix any issues that arise. In addition to these responsibilities, you will install additional products purchased by the customer as necessary and adhere to safety regulations and procedures while carrying out your duties. Communication is vital in this role; you will need to communicate the status of each job, including completions and complications, and submit all necessary documentation to the Service Manager and the customer as required. Other duties may be assigned as needed, contributing to the overall success of the service team and the satisfaction of our customers.

Responsibilities

• Execute appointments scheduled with customers
• Travel to customers' homes based on assigned appointments
• Build long-term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue
• Perform annual customer maintenance visits, examining work previously completed
• Perform reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non-warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• Other duties as assigned

Requirements

• 1 or more years of proven sales experience preferred but not required
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred
• High school diploma or GED or equivalent experience
• A valid, non-restrictive Driver's License is required

Benefits

• Medical
• Dental
• Vision
• Long/Short Term Disability
• Life insurance
• 401(k) with a company match
• PTO after applicable waiting periods
• Company Vehicle and Gas Card provided
• Base Pay + Commission with NO CAP on earnings
• Average annual earnings $120,000
• Advanced leadership training opportunities from a promote from within led culture
• Equity in North America's Leading Foundation Repair and Water Management Company