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Service Writer/Customer Service
$35,000 - $42,000/Yr
Wadhams Equipment - Kimball, MI
posted about 2 months ago
Full-time - Entry Level
Kimball, MI
Building Material and Garden Equipment and Supplies Dealers
About the position
The Service Writer/Customer Service position at Wadhams Equipment involves engaging with customers in a fast-paced environment, converting their concerns into actionable work orders, and assisting in managing customer expectations. The role requires strong communication skills, organization, and a positive attitude while working collaboratively with various departments within the dealership.
Responsibilities
- Communicate effectively with customers via phone, in-person, and email to understand their concerns.
- Convert customer concerns into work orders for dispatch to delivery drivers or mechanics.
- Assist the service manager and shop foreman in managing customer expectations.
- Maintain a positive and professional level of communication in all situations.
- Multi-task effectively while dealing with customers and other staff members.
Requirements
- 3+ years of experience in a customer-facing environment.
- Experience with MS Excel or Google Sheets and proficiency in navigating Windows-based programs.
- Strong verbal and written communication skills.
- Organizational skills are essential.
- Positive attitude and ability to accept feedback.
- Reliability and possession of a valid driver's license.
Nice-to-haves
- Dealership service writing experience (preferred but not required).
Benefits
- Employee discount
- Health insurance
- Paid time off
