Service Writer-Must have Auto Parts Sales Experience

$35,360 - $41,600/Yr

ManpowerGroup - Marietta, OH

Full-time - Entry Level

Marietta, OH

Administrative and Support Services

About the position

The Service Writer position at a local automotive service company involves greeting customers, consulting with mechanics, and providing information about parts and services. The role requires strong customer service skills and proficiency with industry-specific software to manage workflow and maintain positive customer relationships.

Responsibilities

• Greeting customers and directing them to available mechanics
• Consulting with mechanics regarding necessary repairs
• Using knowledge of products and services to sell or provide in-depth information about available parts and services to customers
• Providing information on warranty protections and potential cost savings
• Managing and overseeing workflow and schedule
• Calling customers to advise them about service changes or car pick-up times
• Maintaining a positive customer relationship to ensure repeat business
• Demonstrating proficiency with industry-specific software
• Exhibiting strong organizational skills

Requirements

• Experience with industry-specific software
• Organizational skills
• Customer service experience
• Working knowledge of parts and warranties

Benefits

• $17-$20 per hour
• Work clothes provided when full time
• Family owned business
• Work with a team