Service Writer
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About The Position
Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Service Writer, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information. In this role, you will handle Work Order Completions, such as opening and closing work orders with accurate information. You will also be responsible for Technician Time Reporting, ensuring all paid hours available for work are recorded accurately and timely. It is essential to ensure that all tasks eligible for warranty are created and submitted for warranty. You will monitor warranty reporting to ensure that all claims are properly brought to closure and run Preventive Maintenance reports to schedule work as appropriate to maintain a high level of fleet currency. Additionally, you will handle equipment maintenance related issues with a high sense of urgency and keep Management informed of customer concerns. Finally, you will ensure all service-related invoices are properly coded within the correct General Ledger and perform other duties as assigned as needed.
