Rudd Equipment - Columbus, OH
posted 20 days ago
Full-time - Entry Level
Columbus, OH
Merchant Wholesalers, Durable Goods
About the position
The Service Writer at Rudd Equipment Company is responsible for ensuring the accurate and timely billing of customer and warranty work orders, preparing necessary shipping and receiving documents, and maintaining compliance with administrative policies and safety standards. This role requires effective communication and collaboration with other branches and management to support service operations and enhance customer satisfaction.
Responsibilities
- Prepare all work orders for invoicing and proper descriptions to customer and/or warranty billing
- Prepare shipping and receiving documents for equipment movements
- Prepare warranty documents for delivery to customer via PSR
- Communicate with other branches regarding scheduling and reporting of machinery movements
- Assist the branch service manager in special projects and perform other duties as deemed necessary
- Perform all duties in a timely and effective manner in accordance with established company policies
- Foster a cooperative and harmonious working climate conducive to maximum employee morale and productivity
- Consistently project the quality philosophy and vision of the company
Requirements
- High school diploma or GED
- Minimum of two years of experience in the construction and mining equipment industry
- Experience in product support, i.e., parts, technical or supervisory
- Ability to read, analyze and interpret professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Familiarity with MS Office, particularly Excel and Word
- Experience with Lawson Operating System is a plus
- Strong communication skills
