Service Writer

WCTractor - Brenham, TX

Full-time - Entry Level

Brenham, TX

Merchant Wholesalers, Durable Goods

About the position

Join Our Team at WCTractor as a Service Writer at our Brenham Kubota Location! Are you passionate about providing exceptional customer service and interested in the equipment dealership industry? WCTractor, an established and respected equipment dealership with 13 locations across Texas, is looking for a dedicated Service Writer to join our dynamic team at our Brenham Kubota location. At WCTractor, you will work alongside industry leaders who uphold our reputation for excellence. We offer a competitive salary structure and a comprehensive benefits package that includes medical, dental, vision, prescription, supplemental, and life insurance, a 401(k) plan, paid time off, and more.

Responsibilities

• Developing strong customer relationships through effective management of service delivery.
• Creating cost estimates, logging needed parts, scheduling repairs, and assigning the most appropriate Service Technician.
• Communicating all necessary information regarding costs, parts, work, and Technicians to customers and management.
• Discussing customer requirements and relaying those requirements to Service Technicians.
• Maintaining accurate customer and equipment records.
• Checking warranties and insurance coverage.
• Monitoring customer records and providing status updates to customers and the service team.
• Scheduling regular maintenance and future repairs, and calling customers to arrange appointments.

Requirements

• High school diploma or equivalent.
• Previous related work experience and product knowledge preferred.
• Computer literacy and proficiency with basic software applications.
• Excellent communication and customer service skills.
• Strong record-keeping skills.
• Ability to understand and convey technical issues from customers' non-technical descriptions to the service team.

Benefits

• Competitive Salary: We offer a competitive salary structure to ensure you are rewarded for your hard work and dedication.
• Comprehensive Benefits: Our benefits package includes medical, dental, vision, prescription, supplemental, and life insurance, as well as a 401(k) plan and paid time off.
• Professional Growth: Opportunity to work alongside industry leaders and gain valuable experience in the equipment dealership industry.
• Positive Work Environment: We value honesty, integrity, and Christian standards and values in all we do, creating a supportive and inclusive work culture.