Service Writer

$41,600 - $62,400/Yr

Pburg Auto Repair - Phillipsburg, NJ

Full-time - Entry Level

Phillipsburg, NJ

Repair and Maintenance

About the position

The Service Advisor at Pburg Auto Repair plays a crucial role in ensuring customer satisfaction and efficient service delivery. This position involves preparing detailed repair orders, maintaining customer relationships, and managing administrative tasks to support the automotive repair process. The ideal candidate will be knowledgeable about car repairs and committed to providing exceptional service in a supportive work environment.

Responsibilities

• Prepare detailed repair orders by identifying symptoms, problems, and root causes, as well as outlining necessary repairs and services.
• Maintain excellent customer relationships by explaining repair estimates and expected timelines.
• Obtain customer approval for repairs and provide timely updates.
• Answer customer questions and address concerns.
• Arrange for towing services and temporary transportation when needed.
• Greet customers as they enter the building, providing friendly and professional assistance.
• Serve as the face of the company, offering exceptional customer service both in person and over the phone.
• Input customer information into the management database system accurately.
• Handle filing, data entry, and other administrative tasks as requested.
• Collect payments from customers to close invoices promptly and accurately.
• Manage incoming calls from customers and vendors, transferring them appropriately or taking detailed messages.
• Keep the reception area clean, organized, and presentable.

Requirements

• Knowledgeable about car repairs and confident in delivering exceptional work.
• Experience in diagnosing and solving automotive issues.
• Experience using Mitchell 1 or similar software systems.
• Customer-focused and detail-oriented.
• Eager to grow in the role.

Nice-to-haves

• Driver's License (Preferred)

Benefits

• Competitive Pay: Top-tier compensation aligned with your experience.
• Comprehensive Benefits: Health, Dental, Vision, and Life Insurance.
• Paid Time Off (PTO).
• A paid week off between Christmas and New Year's.
• No weekend work—enjoy your work-life balance!
• Career Growth: An environment that fosters learning and advancement.