Service Writer

About the position

EquipmentShare is immediately hiring a Service Writer for our rental facility in Caddo Mills, TX to be responsible for scheduling rentals and maintaining customer service standards with customers. The schedule is Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours.

Responsibilities

• Write customer damage work orders, order parts and bill work orders
• Assist the service manager to manage customer damage and internal work orders
• Respond to inbound leads and guide customers through the EquipmentShare rental process
• Expand our existing customer base by building relationships with contractors and construction company principals
• Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently
• Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare
• Keep customers up-to-date about new or additional ways in which EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Develop new sales strategies and techniques to increase our market share and improve our customer experience

Requirements

• 3–4 years of sales experience (equipment sales experience is a plus)
• High School diploma or equivalent
• Strong interpersonal and problem-solving skills
• Ability to adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services
• Great listener and care about solving customer’s problems
• Energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process

Benefits

• Competitive salary
• Medical, Dental and Vision benefits coverage for full-time employees
• Generous paid time off (PTO) plus company paid holidays
• 401(k) and company match
• Annual tool and boot reimbursements for those in applicable jobs
• Fitness Membership stipends plus seasonal and year round wellness challenges
• Company sponsored events (annual family gatherings, food truck nights and more)
• Monthly family dinner nights
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home
• Employees receive 16 hours of paid volunteer time per year
• Opportunities for career advancement and professional development
• Access to industry leading diagnostic tools