Tarp, L.L.C. - East Dundee, IL
posted about 2 months ago
Full-time
East Dundee, IL
Plastics and Rubber Products Manufacturing
About the position
The Service Writer position at Route One Group involves managing service appointments and orders within the trucking industry. This role is essential for ensuring customer satisfaction and operational efficiency by coordinating with technicians and promoting additional services.
Responsibilities
- Schedule service appointments and manage service orders in Fullbay.
- Check, control, and fix technicians' work orders for accuracy.
- Notate all damages and take photos before and after repairs.
- Make calls to collect outstanding balances.
- Make warm calls to drive more business into the shop.
- Complete additional tasks assigned by the Customer Relations Manager and/or General Manager.
- Promote and sell additional services and equipment.
- Collect, track, and analyze shop efficiency.
- Boost sales, improve customer service, and internal KPIs.
Requirements
- Fluency in English; proficiency in Russian is preferred.
- Ability to work as a team player and communicate professionally with technicians.
- Customer service orientation.
- Sales drive to promote and sell additional services and equipment.
Benefits
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
