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About the position
The ServiceNow Architect position is a critical role within a cutting-edge program supporting the Department of Defense (DoD) in enhancing collaborative information sharing for intelligence with allies and international partners. The architect will be responsible for implementing and managing various ServiceNow capabilities to improve operational visibility, drive cost savings, and support the digital transformation initiative of the program.
Responsibilities
- Contributes to the strategic development of new platform development based on customer needs.
- Performs management and configuration of ServiceNow applications and modules, product development, service automation, and system integration.
- Leads or mentors junior developers on an agile ServiceNow implementation team.
- Actively collaborates with teammates to perform code reviews and discuss new developments and projects.
- Participates in all SCRUM ceremonies and discussions with team members and stakeholders.
- Aids with reporting configuration and maintenance and performs operational administrative tasks as needed.
- Assesses architecture and current system limitations, defines and designs system specifications, and evaluates input/output processes for hardware/software compatibility.
- Plans and manages meetings to solicit feedback from stakeholders regarding various models of the tool.
- Acts as a liaison between parties to get support from ServiceNow when local issues arise or technical difficulties are identified.
- Builds customized ServiceNow applications and enhances team capabilities, security, and maximizes ServiceNow ROI.
- Demonstrates thought leadership resulting in new technical capabilities and approaches.
- Provides and develops subject matter expertise on ServiceNow development and modules as required.
- Participates in internal and customer meetings to understand requirements and implement IT solutions.
- Performs full-spectrum of software development lifecycle (SDLC), including systems modeling, simulation, analysis, testing, and debugging assigned components.
Requirements
- Active Secret Clearance required.
- Experience with ServiceNow applications and modules.
- Strong understanding of IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), IT Business Management (ITBM), Security Operation (SECOPs), and Governance, Risk, and Compliance (GRC).
- Proven experience in software development lifecycle (SDLC).
- Ability to lead and mentor junior developers.
- Strong collaboration and communication skills.
Nice-to-haves
- Experience with agile methodologies.
- Familiarity with SCRUM ceremonies and practices.
- Technical certifications related to ServiceNow.
Benefits
- Competitive compensation.
- Comprehensive benefits including tuition reimbursement.
- Paid holidays, sick and vacation time.
- Matching 401(k) savings plan.
