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Services Analyst
$95,400 - $106,000/Yr
Constellation Energy - Baltimore, MD
posted 2 months ago
Full-time - Mid Level
Baltimore, MD
Utilities
About the position
The Services Analyst at Constellation Energy plays a crucial role in designing, building, testing, implementing, and maintaining IT services and processes. This position supports business partners by managing service level agreements and enhancing IT service portfolios. The analyst works under general supervision and may assist in coordinating tasks for less experienced personnel, contributing to the overall efficiency and effectiveness of IT operations.
Responsibilities
- Perform, document, and assist in planning work activities relating to IT service portfolios or products in support of business partners.
- Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager.
- Maintain engagement with business and IT partners.
- Assist less experienced personnel.
- Proactively build business/IT knowledge to provide solutions.
- Utilize best practices to improve products and services.
- Apply and verify compliance to standards as defined within the Management Model.
Requirements
- Bachelor's degree in Information Technology or related field.
- Typically 2 to 5 years of related experience in Information Technology or 6 to 9 years of equivalent combination of education and work experience.
- Proficient in Microsoft Excel.
- Knowledge of utility business practices and processes.
- Strong problem-solving skills.
- Excellent communication skills (written and verbal).
Nice-to-haves
- ServiceNow Administration and/or Development experience.
- Reporting and/or Performance Analytics experience.
- Experience in one or more modules within ServiceNow Platform (ITSM, ITBM, ITAM, HRSD, GRC).
- Experience in ServiceNow Integration and/or Apigee/Boomi.
Benefits
- Wellness program
- Employee stock purchase plan
- Paid holidays
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- 401(k) matching
