Services Operations Assistant-Full-Time w/Benefits

The USA Exchange - Andrews, MD

Full-time - Entry Level

Andrews, MD

Insurance Carriers and Related Activities

About the position

The Services Operations Assistant is responsible for providing high levels of customer satisfaction through excellent service at Andrews AFB. This role involves greeting customers, performing various administrative and clerical duties, and ensuring that all services contracts are up to date. The assistant actively promotes corporate programs to enhance customer loyalty and drive sales growth while maintaining accurate documentation and files.

Responsibilities

• Provide high levels of customer satisfaction through excellent service.
• Greet each customer upon contact and maintain a welcoming environment.
• Perform a variety of complex administrative and clerical duties.
• Requisition supplies and forms, and maintain files and documentation according to policies and procedures.
• Prepare paperwork for access to military installations.
• Work with price surveyor to ensure merchandise is sold at market price.
• Promote the benefits of Military Star credit card and other corporate programs to customers.
• Ensure all services contracts are up to date and instruct concessionaires on Exchange rules.
• Maintain contract files and vending machine control logs.
• Use PC for data entry and correspondence.

Requirements

• Completion of high school or equivalent.
• Clerical/administrative office experience preferred.
• Ability to operate/use appropriate systems/software/hardware.
• Knowledge of standard accounting/office machines.

Benefits

• Flexible scheduling
• Comprehensive medical, dental, life and disability insurance
• Paid time off
• Shift differential/holiday pay
• Traditional pension and 401K plan
• Access to base facilities
• Mass Transit program