Services Order Fulfillment Coordinator

Summit Technology Services - Pasadena, TX

Full-time - Mid Level

Remote - Pasadena, TX

Professional, Scientific, and Technical Services

About the position

The Services Order Fulfillment Coordinator at Summit Technology Services, Inc. is responsible for managing customer inquiries related to Repair, Calibration, and Radiography products. This role involves coordinating service requests from initial contact through to remittance, ensuring customer satisfaction and operational efficiency.

Responsibilities

• Support day to day needs of all customer requests, including quotations, RMA creation, order processing, and billing resolution.
• Coordinate the assessment, evaluation, and troubleshooting of products throughout the repair and calibration process.
• Provide customers with technical support via telephone and email as needed, while building and maintaining strong customer relationships.
• Ensure that timely follow-up is given to orders that require additional customer information and/or purchase orders.
• Pro-actively work with the Manufacturing and Service Teams to uphold daily operational rhythms to meet or exceed all internal and external expectations.
• Coordinate product delivery dates between several production sites using SAP, for both domestic and international orders.
• Develop and foster relationships with supply chain, engineering, account managers and channel partners.
• Utilize Salesforce.com to communicate with customers and create accounts/contacts.
• Ensure adherence to all compliance issues related to Know Your Customer policies, International Trade Controls, Health & Safety, and all other matters of legality and ethics.
• Maintain a customer focus while working in a fast-paced data-driven environment.

Requirements

• Associates Degree from an accredited College or University (OR High School Diploma / GED from an accredited school or institution with a minimum 3 years of experience in Industrial Services).
• 5+ years experience in a Customer Care or Service Support role, preferably in an Industrial setting.
• Understanding and knowledge of complex commercial terms and ability to support point of contact to ensure execution of contractual terms, including payment terms, incoterms, and T&C's.
• Prior experience utilizing SAP for quotation/order creation, invoicing, or material management.
• Experience using Salesforce.com or Deal Machine for case management activities.
• Ability to prioritize and quickly sort relevant from irrelevant information and make good decisions when information is scarce or unavailable.
• Fluency in Spanish or Portuguese languages a plus.
• Skill & expertise in customer interaction and pro-active issue resolution.
• Strong quantitative and analytical skills, specifically with SAP and Microsoft Excel based reports.

Nice-to-haves

• Bachelor's degree from an accredited College or University, preferably in Business, Finance/Economics, or Engineering.
• Previous experience working with Oil & Gas, Heavy Industry, or Ultrasonic Testing Methods/Theory.

Benefits

• Contract position with competitive salary range of $49.1K - $62.2K per year.
• Remote work flexibility after training (2-3 days remote weekly).