Servicing Sales & Acquisitions Operations Manager

Truist Financial - Richmond, VA

Part-time,Full-time - Manager

Richmond, VA

Credit Intermediation and Related Activities

About the position

The Servicing Sales & Acquisitions Operations Manager is responsible for overseeing the Servicing Sales and Acquisitions team, managing all servicing-related activities including transfers, acquisitions, repurchases, and new loan boarding. This role acts as the primary contact for cross-departmental operations, ensuring compliance and operational requirements are met while enhancing efficiencies and minimizing risks.

Responsibilities

• Provide oversight and leadership of the Servicing Sales and Acquisitions team.
• Manage all servicing-related transfer, acquisition, repurchase, and new loan boarding activities.
• Act as the single point of contact for cross-departmental operations.
• Ensure team members adhere to all governing servicing SLAs, regulations, and investor requirements.
• Oversee management of budget, staffing, performance, and development of team members.
• Hire, train, and coach staff as needed.
• Establish, review, and maintain department standards; identify gaps and coordinate improvements.
• Manage operations within appropriate risk tolerance, including settlement and loss authority limits.
• Identify and communicate adverse issues, trends, or inefficiencies to senior management.
• Build and maintain relationships with internal and external business partners.

Requirements

• Bachelor's degree or equivalent education and training in Mortgage, Finance, or a related field.
• Minimum of five years in a management or leadership role.
• Seven years of exposure to default, mortgage servicing, or a related field.
• Strong oral and written communication skills.
• Strong interpersonal, time management, and organizational skills.
• Ability to work in an occasionally changing and low-paced environment.
• Medium/High ability to operate independently.
• Ability to lead and manage a small organization.

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Health insurance
• Life insurance
• Paid holidays
• Restricted Stock Units (RSU)