Servicing Specialist - Call Center

Hometap - Boston, MA

Full-time - Entry Level

Boston, MA

About the position

The Call Center Servicing Specialist at Hometap plays a vital role in ensuring a best-in-class customer experience for homeowners utilizing the company's home equity investment product. This position involves responding to inquiries from homeowners and third parties, providing accurate information, and assisting with various tasks related to investment servicing.

Responsibilities

• Field calls from Homeowners and third parties looking for assistance, responding to questions with confidence, empathy, accuracy, and professionalism
• Respond in a timely manner to incoming emails from Homeowners, third parties, and internal departments
• Create and explain settlement statements
• Utilize our system of record to locate pertinent information to assist our Homeowners, and update our system of record with detail and accuracy
• Learn how to read Hometap's investment and insurance documents, and be able to explain them to Homeowners
• Review subordination requests for approval or denial
• Follow all company, investor and legal guidelines

Requirements

• 1-2 years of experience with mortgage servicing call centers
• Experience reading mortgage documentation
• Relentless attention to detail with a high degree of accuracy
• Ability to multitask and work under pressure within a deadline-oriented environment
• Comfort working independently as well as in a team environment, with a desire to take ownership of work
• Strong client service skills, and an ability to communicate professionally with others
• Comfort being assessed according to our quality control guidelines
• Willingness to roll up your sleeves and assist with other tasks and teams as needed
• Bachelor's degree, ideally in business, finance or a related field

Benefits

• Competitive compensation
• Healthcare coverage
• Unlimited PTO
• Generous share package
• Strong culture with plenty of opportunities for team-building and camaraderie